Quality ISO 9001
+61 08 9322 5380

Frequently Asked Questions

Why should I choose Lockforce?

Lockforce is a company staffed by experienced professionals, with the aim of meeting and exceeding the client’s expectations and requirements through sound consultation.

  • Successful business model
  • Trusted reputation
  • Operating to national and international standards
  • Specialist skills
  • Innovative offering exciting new products and services
  • Committed to providing the scope of services offered, in compliance with legislation, regulations and international standards
  • Ensuring a high level of accountability, integrity and professionalism
  • Regular Shareholder and Senior Management meetings to ensure business, investments and processes are communicated, transparent and conducted efficiently

Lockforce provides a full range of capabilities such as, Document Management Systems, audit and compliance, implementation of safety management systems, maritime security including anti-piracy, land based security, security risk management, executive and close personal protection, International Ship and Port Facility Security (ISPS) training and Helicopter Underwater Escape Training (HUET).

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What products & services does Lockforce offer?

Lockforce provides a range of services to complement and enhance business function and ultimately business performance. Lockforce Document Management Systems provide a structured and user friendly Management System approach. The ability for organisations to meet ISO standards provides companies with a marketing edge; the Lockforce Document Management system allows organisations and management to meet their compliance and legislative requirements.

Lockforce is a supplier of maritime security and has provided a number of maritime security solutions, from anti piracy ship escorts through the Gulf of Aden and the Straits of Malacca to maritime security planning, risk assessments and security risk management for vessels and port facilities, in accordance with the requirements of the International Ship and Port Facility Security (ISPS) code. Lockforce has developed a certified, on-line International Ship and Port Facility Security (ISPS) course, which saves the end user time and money while providing a market leading product.

To ensure quality of maritime security staff, Lockforce has also developed the Lockforce Maritime Security Professional (LFMSP) Certification Scheme. The aim of the Lockforce Maritime Security Professional Certification Scheme is to ensure the maritime security personnel possess the skills, knowledge and currency to perform maritime security functions. Other services Lockforce provides are:

  • Occupational Health and Safety solutions
  • Document Management System implementation and training
  • Quality auditing, assessment and analysis
  • Environmental audit, assessment and analysis
  • Supply Chain Security audit, assessment and analysis
  • Helicopter Underwater Escape Training (HUET)
  • International Ship and Port Facility Security (ISPS) Code
  • Lockforce Maritime Security Professional (LFMSP) Certification Scheme
  • Maritime Security – Crew / Ship Specific
  • 4x4 Driver Training
  • Audit and compliance
  • Executive and Close Personal Protection
  • Land based and facility Security

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How do I access the Lockforce International Ship and Port Facility Security (ISPS) course?

Access to the Lockforce International Ship and Port Facility Security (ISPS) course is simple and can be conducted anywhere in the world (provided you have an internet connection). The Lockforce International Ship and Port Facility Security (ISPS) course is accessed through the ACI Global - ACI e-Learning portal located at http://www.aciglobal.com.au/. All of the International Ship and Port Facility Security (ISPS) training materials and examinations are conducted through e-Learning portal, which allows the training to be conducted globally, and this system also ensures that all participants are assessed to equal standards.

The International Ship and Port Facility Security (ISPS) training is the first online training of its type in the world and is regularly audited by RABQSA to ensure that the International Ship and Port Facility Security (ISPS) training content is current and all assessments are being conducted in compliance with RABQSA requirements.

You can access the International Ship and Port Facility Security (ISPS) training, by:

  • Going to the ACI Global web site (contained in the ‘Training’ tab under International Ship and Port Facility Security (ISPS) training
  • Follow the prompts (if you have problems contact ACI Global)
  • Within 24hrs of payment being received you will get an email from ACI Global indicating that registration is complete and you have access to the International Ship and Port Facility Security (ISPS) training
  • The training is designed as a three day course, however for those who work away you have three months access to complete the International Ship and Port Facility Security (ISPS) training
  • Complete each module and the examination of the International Ship and Port Facility Security (ISPS) training
  • If you do not complete an International Ship and Port Facility Security (ISPS) training examination successfully contact ACI Global, you will be required to relearn the module and sit a retest (this is a different test to the first one)
  • All the learning materials for the International Ship and Port Facility Security (ISPS) training are contained in the e-Learning Library
  • It is recommended that you purchase your own copy of the International Ship and Port Facility Security (ISPS) code
  • Certificates will be contained in the e-Learning portal once you have completed the International Ship and Port Facility Security (ISPS) training (if you have issues accessing your certificate contact ACI Global).

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Why should I do the International Ship and Port Facility Security (ISPS) training?

Individual benefit of International Ship and Port Facility Security (ISPS) training is that you have flexibility on when and how you study, the training can be conducted around your current work commitments. The International Ship and Port Facility Security (ISPS) training enables participants to conduct further career enhancement through the Lockforce Maritime Security Professional (LFMSP) Certification Scheme.

All participants have three months to complete the International Ship and Port Facility Security (ISPS) training, this means that if you have work commitments you can still complete the training – “You now have control of your studies and flexibility”. However, the training is designed to take three days, if you conduct full time study.

The corporate and company benefits of International Ship and Port Facility Security (ISPS) training are the cost savings made by conducting the training online, no flight cost, no accommodation cost, no meal costs and the staff member can conduct the training at their place of employment. The training complies with IMO Model courses 3.19 Ship Security Officer, 3.20 Company Security Officer and 3.21 Port Facility Security Officer; the training also meets your obligations with legislative requirements.

Industry benefit of International Ship and Port Facility Security (ISPS) training are the assessment methodology and outcomes are standardised globally, therefore the quality of the participant is the same wherever they conduct the training. Those participants that enter the Lockforce Maritime Security Professional (LFMSP) Certification Scheme are assessed at regular intervals, thereby ensuring the most current and highest quality security professionals are in the maritime industry.

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How do I ensure the security of confidential company documents?

To ensure the security of confidential company documents Lockforce offers a ‘Document Management System’, which is an electronic system tailored to your organisations specific needs and budget. The system is designed to grow as your company grows. The design and implementation of your Document Management System is through experienced Lockforce consultants, bringing a wealth of knowledge and capability to your organisation. Lockforce will assess and minimise your exposure to risk so as to ensure business continuity in an ever changing, dynamic environment. The process involves:

  • Client consultation throughout the process
  • Review the current Document Management System
  • Conduct a Document Management System GAP Analysis
  • Establish company risk exposures (in accordance with ISO 31000 Risk Management)
  • Develop Document Management System in line with the GAP Analysis
  • Implement the Document Management System
  • Staff training on the Document Management System
  • Review Document Management System, as per the clients requirements

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Can Lockforce Provide Security Risk Management?

Lockforce conducts Security Risk Management for vessels, port facilities and critical infrastructure. Lockforce utilises a Risk Based Methodology established from ISO 31000 Risk Management. This system follows the five steps of:

  • Analyse the risk
  • Evaluate the risk
  • Treat the risk
  • Monitor and review the risks
  • Communication and Consultation with the client

Lockforce also conducts, as a part of the Security Risk Management, Criticality and Vulnerability assessments. This enables organisations to focus the security effort on vital areas of concern; thereby saving organisations money and ensuring the security posture mitigates the threat and minimises the risk to the organisation.

Lockforce has also established the Maritime Security Appreciation Process (MSAP), this enables organisations, both land and sea based, to conduct a formalised planning process to consider threats and risks and allows organisations to consider security requirements to protect the facility or ship.

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Where can Lockforce provide Executive / Close Personal Protection?

Lockforce can and has deployed highly experienced and qualified professionals all around the world at short notice. These services can range from providing a country brief tailored to the specific location the client requires, to conducting on the ground risk assessments and escorting clients through areas of high risk.

Prospective clients should contact Lockforce by either phone or email to discuss your specific needs and desires so that we can better design a specific plan for your situation.

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Does Lockforce offer Occupational Health and Safety services?

Lockforce Occupational Health and Safety Department forms a valuable part of the Lockforce integrated team, with the development of a Safety Management Systems, comes practical guidance in assisting the client to provide the right Occupational Health and Safety solutions for your respective organisation. Lockforce conducts a Safety Gap Analysis to identify areas that require attention, this ensures time and cost efficiency. The ability to identify risks is an integral part of any Occupational Health and Safety system. Lockforce will facilitate and conduct Risk Management as a part of the Safety Management System.

Lockforce ensures that the solution is compatible to your organisation and reflects the requirements of current Occupational Health and Safety legislation.

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How do I prepare for an audit?

Audits can be an unnerving process, in most cases there will be an ‘Audit Scope’ which will highlight the areas that the audit will focus on. In most cases, audits will be conducted against country specific or international standards, these standards will set the boundaries of the audit. The audit process will normally consist of preliminary contact by the auditor, this is conducted some time prior to the audit to confirm all administrative requirements, prior to the audit date. On the day of the audit, the basic process should be:

  • Introduction by Audit Team Leader
  • Audit opening address
    • Scope of the audit
    • Time frame of the audit
    • Audit team member introduction
    • Conduct of the audit
  • The audit
  • Audit closing meeting
    • Audit final question (from the audit team)
    • Audit findings
    • Notification of audit report submission
    • How the auditee is to close out any audit findings

Audit times frames can vary depending on the 'Audit Scope'.

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What training can Lockforce provide?

Lockforce currently conducts:

  • International Ship and Port Facility Security (ISPS) training, On-Line or Client Location.
  • Helicopter Underwater Escape Training (HUET) training
  • 4x4 driver training.
  • Maritime Security training-Crew/Vessel Specific
  • Security Risk Management and Risk Register Workshops

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How can I organise Lockforce to come and assess my situation?

Lockforce is able to deploy qualified Consultants, at short notice to clients, providing excellence in both deliverables and work ethic, above and beyond client expectation. Simply visit our website and go to the ‘contact us’ page and send us an email or call 08 9322 5380, between 0830 – 5pm Monday to Friday (Western Australian Standard Time).

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Where is Lockforce located?

Lockforce is situated on the East and West Coast of Australia PERTH - Suite 6/1200 Hay St West Perth, WA 6005 (Tel : +61 08 9322 5380) and BRISBANE - PO Box 514 Moffat Beach, QLD 4551.

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